Refund Policy
At Flexin4Who, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund policy to ensure your peace of mind. Please review the following guidelines:
Eligibility for Refunds
- Time Frame: You have 30 days from the date of delivery to initiate a return for a refund.
- Condition of Products: The product must be returned in its original, unused condition with all tags and packaging intact. Items that are damaged, altered, or worn cannot be refunded.
How to Request a Refund
- Contact Us: To request a refund, please email us at hello@flexin4who.com with your order number and a brief reason for the return.
- Return Instructions: We will provide you with return instructions and an address to send the product back to. Please do not send the product back without prior authorization.
- Packaging: Ensure that the product is securely packed to prevent damage during return shipping.
Refund Process
- Processing Time: Once we receive your returned product, it will be inspected. Refunds are typically processed within 5-10 business days after the inspection.
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
- Shipping Costs: The cost of return shipping is the responsibility of the customer unless the product is defective or the return is a result of our error.
Exchanges
If you would like to exchange an item for a different size or color, please follow the same return process and place a new order on our website for the desired item.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Sale items
- Gift cards
- Items purchased using store credits